Refund Policy | Inteyoga

(last updated on: February 19th, 2024)

(A) Key Points of the Policy:

1. Eligibility: Our refund policy allows for refunds (minus any commission, transfer, conversion, or logistical fees) up to 2 weeks before the course start date for example if the course is starting on Feb 15th 2024 IST, then the last eligible refund date will be Feb 1st 2024, 23:59 IST (Indian Standard Time). The course fee will be non-refundable if any requests are made within two weeks before the start date of the course.

2. Refund Amount if booked through:

2.1. our ‘Book Now’ Portal: max refund up to 98%
We are using Razorpay as our payment gateway which can charge us anywhere between 2-7% depending upon the customer’s card type, country (currency conversion), and other logistical conditions. If you request a refund within the specified timeframe, we will refund whatever we received (93-98%) i.e. course amount minus the transfer, conversion or logistical fees that may apply but are typically minimal.

2.2. BookYogaRetreats Portal: max refund up to 86%
BookYogaRetreats charges a 14% commission. If you booked the same course through them, we can only refund 86% i.e the amount that we received minus any additional transfer, conversion, or logistical fees. For a clear understanding of their cancellation process, including timelines for possible refunds, we recommend reviewing the BookYogaRetreats terms and conditions.

3. Inquiries and Assistance: If you have any questions or require further information regarding the refund policy, please feel free to contact us (or BookYogaRetreats if booked via them) directly. Our team is dedicated to guiding you through every step of your booking process.

4. In exceptional cases, such as medical emergencies or unforeseen circumstances, we understand that refund requests may fall outside the scope of the standard policy. We encourage you to reach out to us in such situations, and we will do our best to find a suitable solution.

(B) Refund Procedure:

To request a refund, please write us an email at info@inteyoga.org using the same email id that you used during course purchase. In that email, kindly specify:

Your Full Name
Name of the Course for which you are requesting a refund
Purchase ID / Confirmation ID

Timeline: Refund will be processed within 48 hours after approval of your request. Please note that it may take up to 5 to 10 business days for the refund to appear on your account, depending on you payment provider.

(C) Please Note:

Any refund request submitted will be considered based on the timestamp (date and time) in Indian Standard Time (IST).
We reserve the right to modify our refund policy at any time, without prior notice. Any changes to our refund policy will be updated on this page. If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us. We are here to assist you and ensure that your experience with Inteyoga is exceptional.